Wednesday, March 11, 2015

Blog 18: Fourth Interview Prep.

20 Open Ended Questions...



1. Why do you consider yourself to be an expert in this particular field of law?
2. In your eyes, how does immigration effect society as a whole?
3. How is what you do different than lets just say, a person who does the same thing as you, but works directly for the government?
4. Do you believe the current immigration problem will ever be completely solved?
5. Why is it important to have affordable rates for what you do in your profession?
6. Is it possible for an attorney's credibility to already be established before the he/she has even met with the client?
7. How can an attorney best establish good credibility from the perception of a client?
8. Do you believe that credibility can be transferred with a title, why or why not?
9. How would you begin to establish credibility amongst a team?
10. What does integrity mean to you?
11. How is it possible, if at all, to continuously represent your honest authentic integrity while representing your client?
12. Can you give an example of demonstrating integrity in the workplace?
13. Do you think its possible for the definition of integrity to become skewed to the point of no recognition due to people's personal biases?
14. How do you overcome the mental battle to take the easy way out of things during long nights, and stacks of paperwork?
15. What other strengths such as dignity and nobility do you associate with the word 'attorney'?
16. What do you feel is the most significant factor in ensuring a clients confidence that the attorney will exert his/her best ability upon their clients case?
17. How can a firm or attorney best announce news to a client that is not in their favor?
18. Which part of your job can you say you are most proud of?
19. What do you believe is the best type of advertisement for your line of work? Word of mouth, commercials, ads...
20. Can you give me an example of your greatest failure working in your job and explain to me how you learned from it?
21. My project is heavily focused on customer service, in your opinion what is the difference between good and exceptional customer service?

Wednesday, March 4, 2015

Blog 17: Answer 3

My Current Essential Question: What is the most significant factor in ensuring a client's confidence that the attorney will exert his her best ability upon their immigration case?

Third Answer: The most important factor in ensuring a client's confidence in their attorney is by having the attorney and their firm consistently represent authentic integrity.

"Establishing Credibility: Inspiring Trust in Others." Establishing Credibility. MindTools, n.d. Web. 01 Mar. 2015.

     I have often found myself at a place called The Donut Man at 2am. Accompanied by great friends, most of the time I end up going home saying "No, I was wrong before. This has been the greatest night of my life." Sometimes half way through it, I'll be somewhere past that moment of 'stomach aching, roll on the floor, far past knee slapping, can't inhale, someone's thumb is hovering over 911, I just did an ab workout yesterday and I'm really feeling it' kind of laughter and I'll look at my surroundings and suddenly find myself lost my own thoughts. 'How on Earth did my parents let me go out tonight? How can they have so much confidence in me? I am so lucky!" Then I remember, it's not luck at all! It's trust. This is hard earned TRUST I'm enjoying right now. I don't dare create mishaps for myself, not so much in fear of losing their trust, but in gratitude for the position I am in. It is not that I am terrified of knocking my tower of trust blocks down, it is that I need to maintain this solid foundation so that I can continue building up.


     Ever since I was a little girl and my mom turned her back on the cookie dough smeared bowl to wash her hands saying, "Don't touch the bowl Marissa..." I've been waiting for these moments. The moments of free will where I could have the bowl in front of me and do what whatever I please with it! Lick that bowl like a Nutella covered spoon, get a stomach ache and be bad or listen to instructions, save the calories and future lecture while being good. Now every time I have a bowl in front of me (I do hope you realize we are now speaking theoretically), I do the same thing I did when I was a child. I don't touch it. Do you see where it got me now? It was all worth it. In the end, I got trust AND sugar so life ended up working out.


     The point is, trust must be earned and accumulated over time in any situation/occupation. It sure would make things easier if along the way, the attorney proved himself to actually be trustworthy by demonstrating some integrity. This goes for his firm as well. When a mistake is made, own up to it and tell the client. If progress is made, great but don't go on boasting about it, the job isn't done yet. Customers will stay loyal if they find a purpose worth their devotion. It doesn't all happen at once- Baby steps people. Over time if there aren't any major slip ups, clients will demonstrate their confidence. Having the clients confidence always helps an attorney's moral, which then in state helps build a better case. When you have an attorney working on a case with the diligent adoration of their client, it will make the attorney want to be more devoted just knowing that they have the support. There will be times, the attorney will have the bowl in front of him, it's a late night, he could argue a weak case, type up a snappy brief and just be done for the night...but you know what? If my third answer is correct, the attorney will get the bowl throw it on the ground, burn it and then spit on it, TWICE. He will write up a fantastic brief, catch up on sleep later (who needs it anyways) and create a great argument. It's these kinds of things that build trust. Having integrity, honesty, dedication and resisting when it seems like no other cookie dough covered bowl will ever be more deliciously tempting that the one right in front of you.

     After all, if the bowl was in front of you, what would you do?

Friday, February 27, 2015

Extra February Post

    Oh, what month it has been at the law office. Strange things have happened here....(In the hanging tree)No, seriously. Some occurrences have been brought to my attention that I feel should be noted in my blog to perhaps help all of you readers out there (allllll 6 of you). Crazy things have happened people. If walls could speak....


    If walls could speak that would be just great because they could tell us who on earth is making out all of these checks to our office and forgetting to put their name on it! I mean it's freaky stuff! Life lesson: When you become a big kid and you have to go to the bank...go to CHASE bank and take advantage of their free strawberry water...it is imperative to note that when you are making a check to someone, especially a business with hundreds of people making out very similar checks, you should sign your name so the business knows who it is from and they can credit your account. This funny little incident happened three times in one week which may not seem like that big of a deal, but when three people get their statements back in the mail and realize that their bills have not changed, they still owe the same amount PLUS late fees, I have a feeling it won't be so funny anymore.


    Something that might also help your situation when you call our office in a flaming bright blue rage, is a date. I'm not saying get yourself a man, then you will be less mad (although that might also work), I'm saying it may be helpful to note the exact date of the month you wrote that check or deposited money into our account. A little proof never hurt anybody... women, perhaps a selfie of you holding your check with that manly bank teller? Men, maybe... yeah men you should just write your name- Wouldn't want a restraining order or anything. We're not that kind of law office.


Tuesday, February 17, 2015

Blog 16: Answer 2

1. What is the most significant factor in ensuring a client's confidence that the attorney will exert his/her best ability upon their immigration case.
2. The most significant factor in ensuring a client's confidence is to truthfully keep the client well informed of the case progression.
3. The best way to ensure a client's confidence in their attorney is by having the client continuously staying physically and mentally involved in the construction of their case to emphasize the feeling of a team effort.
4. Reason #1. Simply from personal experience at from working at my mentorship, I have noticed a difference between the mindset between those who come in to check up who have had no updates with their case, and those who come in to check up bringing back supplies for their case, or who have just called a few days ago in regards to the status of their case. People who are involved are more calm and therefore more confident.
Reason #2. In the real world when someone gets admitted to the hospital, you will call to check up on their well being whenever you cannot be in the hospital room. It is the same procedure with a case, when someone is admitted into a detention facility or back to their native country and their family cannot be by their side, our office is like the connection between the family and the member, in a way we are the hospital- Aiding the broken and keeping people together.
Reason #3. Sometimes as a child when in the middle of doing something important, our mothers would send us out to the other room to do remedial tasks such as putting something away or giving us something small to do to help out? Like when almost finishing the baking of a cake, she would assign you to get out the napkins you would later use to clean up all of the mess? Sometimes our office has to ask clients to run little favors like getting family pictures to put in files or retrieving birth certificates, these things may seem like something to get the client out of the way but in actuality, we really do need these things and every little bit of information helps. Though we may be asking clients to get the napkins, we really need them. Who likes a mess?
5. The best printed source I have would be "The Public Speaking Handbook" by Susan J. Beebe.
6. Another source that supports my answer would have to be "Immigration" by Debra A. Miller.
7. In conclusion, I look forward to researching more on the customer service aspect of immigration and not the laws that must be abided when providing that service.

Wednesday, February 11, 2015

Blog 15- Independent Component 2 Approval

1. For the next 30 hours, I intend to add an additional research and creativity to my senior project by taking a class at Citrus College on the Ethics of Philosophy.
2. I will upload my work such as essays, speeches of my favorite quotes from the required reading to demonstrate evidence of my taking of the class.
3. This will correspond with my senior project because it will give me a foundation for not just justice and law, but the morality that humans have to maintain while working with these elements. It is something I personally struggle with, finding the line between my morals and and what the law says. Perhaps this class will help me justify the actions of the government, and those in charge if I approach it with a more openminded knowledgable perspective.
4. A new tab is added under my senior project hours.

Thursday, February 5, 2015

Blog 14- Independent Component 1

LITERAL:

(A) I, Marissa Jasso, affirm that I completed my independent component which represents 33 hours of work.

(B)
  • My main source of reference was a textbook bought online from ValoreBooks.com called "The Public Speaking Handbook", 4th edition by Steven & Susan Beebe. Cited in MLA format is: Beebe, Steven A., and Susan J. Beebe. The Public Speaking Handbook. Boston: Allyn and Bacon, 2005. Print.  I used this book every single class period and this is not including all of the hours spent using it to help me construct speeches, study for midterms, quizzes, finals and complete assignments.
  • This particular website was mentioned to us by our class instructor. It discusses the fear of public speaking, but it also has numerous links to other phobias and the point of going on the website is to realize that some of the other phobias are way worse that public speaking. Oddly enough, the website actually worked...There IS Something Worse.
  • On the first day of class, our homework was to go online, find, print out and return read and in hand an article called 5 Reasons Everyone Should Take A Public Speaking Course. In fact, our first lecture was based off of this article as well as our class analysis of that piece for that day. I would have to mention it as a pretty valuable source not only to the class, but to my senior project.


(C) My hours for this whole component are updated on the upper right hand corner of my blog.

(D) What did I do? Before I explain what I did, I feel it is best to explain my reasoning behind why I did what I did, so that hopefully you will see the strategy behind my actions.

Because my senior project is not just regarding immigration law, but rather more customer service, I found it best to find a class to better suit my desired needs at this point in my project. So far I have done a lot of my research on immigration law, and I feel like I am getting a great grasp on the politics behind law, on the specific services our law firm provides and on the cutting edge thinking needed to survive in the law office and court trials, but one thing I feel I am struggling with the most are the clients. I can study books for hours on types of law and regulation and rules for addressing certain cases, because they are memorable facts that can be obtained and regurgitated. Working with people coming from all different parts of the world, and finding the strength to appeal to each one without looking too shy or too forward is a challenge for me. Coming to International Polytechnic High School for all four years, you would think I would have learned how to speak in front of crowds, but yet every time a new customer walks in the door, those butterflies in my stomach (more like a zoo) never seem to disappear. I not only wanted to find a way for this independent component to benefit myself, but also to help others. I wanted to find a way to get my point across in a more simplistic manner. I found that when speaking to people my nervousness would compound upon my being flustered and somehow my words would get lost in translation. As much as I tried to simplify what I was saying or get to the point faster, sometimes the things I said would just not get through and the client would stand there staring at me in utter confusion. I needed guidance from somebody with experience in this field, someone with the expertise to give me more than just simple tips and fun facts on how you stay calm. With this in mind, I found a public speaking class at Citrus Community College. For my independent component one, I completed a series of essays written to accompany my many speeches which was the basis of the class throughout the course of 10 weeks.

I took a public speaking class called "Public Address 101."  I had not only had to sit through 33 hours of lecture (not that I am complaining about it...I had the greatest professor in all the land), but I had to read the required texts accompanied by the lecture which was a book previously mentioned called "The Public Speaking Handbook" which by the way is no "handbook" at all, it's huge. We had to read a total of 450 pages throughout the the course which was broken down into 7 parts- Audience Centered Speaking Process, Analyzing an Audience, Preparing Statements, Crafting a Speech, Delivering a Speech, Types of Speeches and Appendixes. The 7 parts were divided up into 18 chapters, each with a minimum of 3 subsections and a maximum of 7. The chapters were oddly enough still required to be read, though usually in no way tied in with our lecture topics until weeks later. The professors timing was off because she had an older version of the book that she insisted on keeping to teach from even though she informed her students (myself included) to buy the 4th edition because she had briefly reviewed it and found it contained more relevant information.

Throughout the class, we were assigned to have many speeches, but just 10 weeks of speaking in front of strangers wasn't going to be enough to cure our stage fright or make us good speakers- We had to learn. This is the reason our professor insisted on lecturing for a good amount of time instead of forcing us to present on random things constantly. We had set speeches, each with a date and specific type of speech we were assigned to construct and preform. We had midterms and finals just as any other General Education class and this was all mentioned to us the first day as well as on the syllabus so people knew what they were getting into, as did I, and I thoroughly enjoyed the experience.

Speeches and Outlines:

 Throughout the course of the class I had to prepare and recite many speeches. I had to create a personal experience speech, an informative speech, an informative outline, a persuasive speech, persuasive outline, a refutative speech, a final speech and a final outline. In addition we also had our midterm, our final and our impromptu speeches in which we were expected to come up with random topics to speak upon three times throughout the course. Our outlines were research based, written in MLA format and all required particular numbers of sources regarding the topic of the speech.

INTERPRETIVE:

I was lucky enough to have an instructor who allowed us to take notes on our laptops. During every lecture, I would take notes on a Word Document. In addition, I also saved the speeches/outlines that I wrote and submitted. What better evidence than the documents themselves?

Because I cannot upload Word Documents directly from my computer onto Blogger, and I do not know how to embed, I had to get creative. I have screen shotted two of my most popularly well received essays in which you may read as pictures!

Here is my Informative Speech written on the Injustices of the College Application System.  I realized that I needed to find a topic that I could speak about knowledgeably and formally, but something that could also be relevant to what I am going through with my mentorship and with my life, which is how I came up with College Application System Injustices. While writing version after version of the speech I came to realize my most natural way of formally speaking. I found a comfortable middle ground between professionalism and my most relaxed state of being and while rehearsing consistently in front of family and friends I found that I had a confidence within me that I most likely wouldn't have stumbled upon any other way than my practicing as I had.
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Here is my Persuasive Speech/Outline written on the correlation between Vegetarianism and Heart Disease.  When choosing a topic for my persuasive speech, the instructor said to write about something that I happen to have a passion for, so I chose vegetarianism. Although this topic has nothing to do with my senior project, learning how to speak in front of a classroom full of strangers definitely helped my anxiety level when I had to go back to the office and speak in front of just one stranger.

Persuasion helps me during my mentorship. Learning how to persuade people is definitely an art I have not yet mastered, but it is needed in everyday in the workplace environment to talk to clients.  Persuasion is needed with clients every day to ensure that they either will be persuaded to hire us on their behalf, or be persuaded to pay a higher price, or even just pay in total, clients need to be swung onto our side and for that to happen it is imperative I speak authoritatively and convincingly. I had to write multiple drafts of this one outline for my speech, editing phrases and words to make it more convincing. This is the same thing my mentor does when writing briefs or submitting documents to people in charge of their clients future. Law is a hard set strictly bound piece of wire, but if I've learned anything through mentorship and all of my efforts in the class of persuasion, it's that sometimes wires need to be bent...

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Although the class was only 33 hours, that does not mean I spent only 33 hours working on this component. I spent hours writing and editing all of my speeches, rehearsing, memorizing facts flashcard by flashcard for specific speeches, brainstorming topics and even meeting with my newly made colleagues to study for the final which included a final speech and a final written exam.

APPLIED:

This component really helped me get a better grasp on my senior project. In fact I believe this component is AE worthy, this is why:

I didn't just continue my mentorship and work extra long hours, I continued my mentorship while taking this class, I analyzed the my project to find the holes that need improvement, isolated my problem and found a practical, successful solution. Public speaking has always been a challenge for me even at iPoly, but simply acknowledging the problem is not the answer. I found my own solution by finding and taking this class because I knew it would best suit my needs in the workplace. I have never been more confident while speaking to clients and after many impromptus, I'm comfortable being put on the spot with almost nothing to go on. Learning how to create everything from nothing, was a topic I was unfamiliar with. Confidence must be acquired over time and I'm not trying to say that after one class I am a some type of speaking wizard...but it is through this class that I have acquired the techniques to further enhance my speaking and writing abilities.

For example, in one of the lectures my instructor covered the topic of the communication cycle. Here were part of my notes from taken from that lecture.
One thing I found most important from that one lecture to my senior project was just how little I really knew communicating. I suppose because I am a girl I always assumed I was some kind of master at it, and that communicating my feelings, emotion, thought and expression was always very reflective of myself. I never truly thought of the larger picture which is that no matter who I am talking to, there is an audience. Speaking is an audience centered art which means that if I want to be listened to and actually understood, my speaking needs to be molded and developed into whoever my audience may be. This one little fact has made all the difference in my speaking at my mentorship. I no longer speak to clients as simply "Marissa", but depending to who I am speaking with I could be "Marissa the Friendly," "Marissa the Serious," "Marissa the Heartfelt," "Marissa the MAN"...I need to be able to act as a chameleon in every type of situation which is something I got to experience in my speaking class while portraying a formal speaker one day, a persuasive speaker the next, a Pro Stem Cell advocate one day and an Anti Science speaker the next. Taking on different rolls is something I found that I not only needed to learn, but once I did learn, I realized I was actually quite good at.

I completed that transferable class of 3 Units with a sold "A." I am extremely proud of my dedication to the class, the students, the speeches and most importantly myself. Public speaking is the #1 fear of all Americans, even death comes in as #2. I proved myself to be not so typical in the way that I'm no longer afraid anymore! I take pride in saying I've turned my worst fear, into my biggest asset. I only hope this is reflected in my blog.


Saturday, January 31, 2015

Extra Post for January

It is a new year, a year of great beginnings with lots of people eager with hope that this year will be one of change. Some people in particular are coming to and from Syria, a country that once just the spoken name was enough to spark a debate. Syria is located in western Asia right under Turkey, between Lebanon and the Mediterranean Sea. If you type in Syria in Google right now, the first thing that will come up will be regarding their chemical weapon plants, so if you guessed that they are not in the best of situations, DING DING we have a winner- They are not. They are currently going through a civil war and ISIS is causing quite the commotion. Some argue that the civilians need aid and as Americans, it is our job to fight for the unheard voiceless due to the fact that we once were there. Others argue that it is not our problem and it is not our fight to be involved in. Whichever path you chose to take belief in, it is important to know that there are good people in Syria with families in America and vise versa. People see headlines such as the one released labeled: "Killed for 'being gay': ISIS savages blindfolded man and threw him off tower block - then stoned him to death when he SURVIVED the fall." Then people assume, oh good golly that is terrible there are terrible people over there doing terrible things, we must be afraid of these Syrians! Hasty generalizations are the fundamental cause of the lack of empathy for foreigners. Working in the immigration office, I have seen people in the waiting room stare their fellow human counterpart down, simply because they are wearing a headscarf or not showing any skin. Cultural respect is something that must be implemented in the brains of our own selves before we can go around trying to invoke it upon others.

On January 5th, 2015 DHS (Department of Homeland Security) released a press report stating that there will now be an 18 month extension of temporary protected status for Syria which will now be in effect until September 30th, 2016. What this means is that eligible citizens of Syria are allowed to register for temporary protected status. There is a certain time period you have to register in (January 5th, 2015 through March 6th, 2015) This is big news for a lot of our clients that we have helped because it means that they get to stay in the United States longer.