Blog 16: Answer 2

1. What is the most significant factor in ensuring a client's confidence that the attorney will exert his/her best ability upon their immigration case.
2. The most significant factor in ensuring a client's confidence is to truthfully keep the client well informed of the case progression.
3. The best way to ensure a client's confidence in their attorney is by having the client continuously staying physically and mentally involved in the construction of their case to emphasize the feeling of a team effort.
4. Reason #1. Simply from personal experience at from working at my mentorship, I have noticed a difference between the mindset between those who come in to check up who have had no updates with their case, and those who come in to check up bringing back supplies for their case, or who have just called a few days ago in regards to the status of their case. People who are involved are more calm and therefore more confident.
Reason #2. In the real world when someone gets admitted to the hospital, you will call to check up on their well being whenever you cannot be in the hospital room. It is the same procedure with a case, when someone is admitted into a detention facility or back to their native country and their family cannot be by their side, our office is like the connection between the family and the member, in a way we are the hospital- Aiding the broken and keeping people together.
Reason #3. Sometimes as a child when in the middle of doing something important, our mothers would send us out to the other room to do remedial tasks such as putting something away or giving us something small to do to help out? Like when almost finishing the baking of a cake, she would assign you to get out the napkins you would later use to clean up all of the mess? Sometimes our office has to ask clients to run little favors like getting family pictures to put in files or retrieving birth certificates, these things may seem like something to get the client out of the way but in actuality, we really do need these things and every little bit of information helps. Though we may be asking clients to get the napkins, we really need them. Who likes a mess?
5. The best printed source I have would be "The Public Speaking Handbook" by Susan J. Beebe.
6. Another source that supports my answer would have to be "Immigration" by Debra A. Miller.
7. In conclusion, I look forward to researching more on the customer service aspect of immigration and not the laws that must be abided when providing that service.